Shipping & Returns

Shipping: Orders are shipped within 2-7 business days (average is 3 days, except international shipment ). Estimated time till item in your hands is approximately 1 week. You will receive email notification once your item is on the way to you.

Shipping Costs: We offer a range of choices when it comes to shipping, price is set by the shipping service. Please note, additional shipping costs for rejected and returned packages are the responsibility of the customer. 

Exchanges/Returns: No returns or refunds. If you receive a defective or damaged item, please email info@hilifestore.com within 30 days of the order shipment date to request an exchange. Items must have been purchased directly from us, either online at hilifestore.com, or in person at our store location 1170 Auahi St. Honolulu Hi 96814. Exchange from any other retail outlet will not be accepted.

All discounted items (Black Friday specials, SALE, or clearance) are ALL SALES FINAL.

To be eligible for exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Exchanges for the same item in a different size or the same value of your item. Customer is responsible for handling all shipping expenses for exchanges. Exchanges will not be accepted without prior approval, or after 30 days of the order shipment date. To get an approval, please send us an email at info@hilifestore.com , include a note that specify the details (e.g. exact item and size you are looking to exchange your item for).